Return and Refund Policy
At PRO24.es, we want our customers to shop with confidence. Therefore, we provide a clear and transparent return policy in accordance with applicable e-commerce and consumer protection regulations in the European Union.
If you are not satisfied with your purchase, you may request a return of the product purchased in our online store under the conditions described below.
Right of Withdrawal
According to European consumer protection regulations, customers have the right to withdraw from the purchase within 14 calendar days from the date the order is received.
During this period, customers may return the product without providing any reason.
To exercise the right of withdrawal, the customer must contact our customer support and provide the order number and details of the product to be returned.
Conditions for Returning Products
In order for the return of goods to be accepted, the following conditions must be met:
The product must be unused and in perfect condition.
It must be returned in its original packaging with all accessories and documentation.
The invoice or proof of purchase must be included.
The customer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Return Shipping Costs
Unless the product is defective or the wrong item was sent, the direct cost of returning the goods is the responsibility of the customer.
The customer must arrange and pay for the return shipment to the address provided by our customer support team.
We recommend using a tracked shipping service, as PRO24.es is not responsible for lost or damaged return packages during transportation.
Return Procedure
To return a product purchased from PRO24.es, please follow these steps:
Contact our customer support service.
Provide your order number and the product you wish to return.
Follow the instructions provided to send the product back.
Once the returned product is received, our team will inspect it.
Refunds
After receiving and verifying the returned product, PRO24.es will process the refund for the returned item.
The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed with the customer.
Refunds will be processed within a maximum of 14 days after receiving the returned product.
Defective or Incorrect Products
If the product received is defective, damaged, or incorrect, the customer must contact our support team as soon as possible.
In such cases, PRO24.es will cover the return shipping costs and offer a replacement or refund.