Product Warranty
At PRO24.es, we are committed to providing high-quality products and reliable customer service. All products sold in our online store are covered by a warranty in accordance with applicable consumer protection laws in the European Union.
Our goal is to ensure that every customer can shop with confidence, knowing that their purchase is protected.
Warranty Coverage
All products purchased from PRO24.es are covered by a legal warranty against manufacturing defects. The warranty covers faults or defects that occur under normal use and according to the manufacturer’s instructions.
If a product develops a defect during the warranty period, the customer may request:
product repair
product replacement
or a refund when repair or replacement is not possible
Warranty Period
The warranty period depends on the type of product and applicable legislation. In general, products sold to consumers within the European Union are covered by a minimum legal warranty period of 2 years from the date of delivery.
The warranty applies only to defects that are not caused by misuse, improper installation, or external damage.
Conditions of Warranty
The warranty is valid only under the following conditions:
The product has been used according to the manufacturer's instructions.
The product has not been modified or repaired by unauthorized persons.
The customer provides proof of purchase or invoice.
The warranty does not cover damage caused by:
improper use
accidents or physical damage
normal wear and tear
How to Request Warranty Service
If you believe your product has a defect covered by warranty, please contact our customer support team and provide:
your order number
a description of the issue
photos of the product if necessary
Our team will review the request and provide instructions on how to proceed with the warranty claim.
Warranty Shipping
If the defect is confirmed and covered by warranty, PRO24.es may cover the shipping costs related to the warranty service, depending on the specific case.
Further instructions will be provided by our customer support team.
Customer Support
If you have any questions regarding product warranty, returns, or replacements, please contact our support team. We are always ready to assist you and ensure a positive shopping experience.